Sign in to your remithome account
Bookmark and Share
 
Home > Services > Frequently Asked Questions

Frequently Asked Questions

general information

remithome is a San Francisco Bay Area company that has partnered with US and Philippine banks to make sending money to the Philippines via the Internet secure, convenient, and affordable.
1. Register at www.remithome.com.
2. Read and agree to remithome's Membership Agreement.
3. Link your bank and/or credit or debit card accounts.
4. Register your recipient(s) and choose delivery method(s).
5. Schedule your transfer(s).
remithome charges a low flat fee for Standard Philippine Peso transfers and never charges your recipient a delivery fee. A one-time transfer to one recipient costs $10. Save money by scheduling recurring transfers or sending to 2 or more recipients at once. Lower your transfer fees even more by applying Tell A Friend referral rewards to your transfer fees. The table below shows remithome's transfer fees for sending Philippine Pesos and US Dollars, using your checking or savings account.

Fee Per Recipient Per Transfer
Number of recipients One-Time Transfer in Philippine Pesos Recurring Transfer in Philippine Pesos One-Time Transfer in US Dollars Recurring Transfer in US Dollars
1 $10
$8
$18
$16
2 or More
$8
$7
$16
$15


Premium Philippine Peso Transfers, using a credit or debit card are available for $25 if you send to one recipient, and for $15 per recipient if you send to 2 or more recipients in a single transaction.

Please visit our Fees page for more information.
You can use remithome if you:
• were 18 on January 1, 2009
• are a legal U.S. resident with a U.S. address
• have a driver's license or state-issued ID*

*Don't have a driver's license or state-issued ID? Please contact remithome customer service at customerservice@remithome.com or call 1-800-919-0787 during regular business hours, Monday through Friday from 9 AM to 5 PM Pacific Time.
You can choose to have the money deposited directly to your recipient's bank account, delivered door-to-door by courier, or held for cash pick-up.
remithome offers two additional delivery options that don't require a recipient bank account. You can choose to have the money delivered to your recipients by courier, door-to-door delivery, or you can arrange for them to pick up the money at a convenient cash pick-up location. So it's easy to send money to all your recipients, even if they don't have bank accounts!
To protect users against financial and identity fraud, remithome must validate your bank account (and your recipients' account as well if you choose to have funds deposited in their bank account), and run an automated credit check and identity validation through Equifax to ensure your accounts are not being used fraudulently. The credit check and identity validation occur at the time you register. Bank account validation usually takes less than 24 hours and you will be notified by email as soon as the process is complete. If you need to send money immediately (Philippine Pesos only), you may do so using your credit or debit card.
To be processed today, transactions must be scheduled before 2 PM Pacific Time. Transactions scheduled on or after 2 PM Pacific Time will be processed the next business day.
Yes! To save time and money, you can send money to multiple recipients in one transaction. remithome offers discounted rates for bundled transactions. For more information, visit our Fees page.
No, you do not need to schedule every transaction. Money transfers can be sent today (if instructions are received before 2 PM Pacific Time) or on a specified future date, and can also be programmed to recur if you send money regularly. Recurring transfer instructions can be made for a variety of timeframes, such as weekly, monthly, yearly, or some other frequency.
remithome keeps you informed every step of the way. You will receive email messages announcing an impending transfer (for scheduled transfers only) and execution of the transfer. You can also choose to have your recipient automatically notified via email or text message that the money is on its way.
The exchange rate of US Dollars to Philippine Pesos changes daily. To view the current day's rate, go to our home page at www.remithome.com.
The exchange rate for same day transactions is guaranteed at the time the transfer is made.

For recurring or future-dated transfers, remithome will provide an estimate of the amount in Philippine Pesos the recipient will receive based on the exchange rate at the time you schedule the transfer. The actual exchange rate will be the rate in effect on the date your transaction is processed. We will notify you by email when your transaction is processed; the email will include the exchange rate used and the amount in Philippine Pesos sent to your recipient.
We currently specialize in U.S. to Philippines remittance services. As we expand our services to other areas, we will keep you informed by posting them on the remithome website.
We always welcome feedback and ideas. Please send us an email at customerservice@remithome.com if you have any suggestions or comments about our service and website.
To log out of a remithome session, simply click on the "Logout" link found on the upper right hand corner of your screen. To ensure the security of your account, we recommend that you always log out after each session.
The best time to reach a remithome customer service representative is Monday through Friday, from 9 AM to 5 PM Pacific Time. You can also send an email to customerservice@remithome.com.

privacy and security

Customer privacy and security are top priorities. For the most current remithome privacy policy, click the Privacy Policy link at the bottom of the page.
The remithome site is a VeriSign Secure site and is TRUSTe certified. Not only does remithome use the highest security measures to store your data, but your information is encrypted when submitted, and your accounts are validated to ensure they aren't being used fraudulently.

Please note that outside of the processing of transfer instructions on your behalf, account validation (with your bank) and identity validation/credit check (with Equifax), remithome will NEVER give, share, or sell your sensitive identifying or financial information to any third party without your prior consent, unless we are required by law to do so.
remithome requires door-to-door recipients and those picking up money at a bank branch to present two forms of identification before receiving the money. At least one of the IDs must be a photo ID that shows the recipient's legal name as noted by the sender. Some documents that are acceptable for identity verification are current or expired passport, driver's license, current major credit card with picture and specimen signature, school or company ID with picture, Postal ID, Birth Certificate, Voter's ID, Barangay ID, NBI Police Clearance with photograph, Philippine Overseas Employment Agency ID, or other official ID. Recipients picking up money at a bank branch are also sent a Reference Number that they must present at the bank.
Whenever you use your credit card or debit card to send money with remithome, we obtain an electronic authorization from your card issuer. If your card has been lost or stolen and reported to your card issuer, the electronic authorization will be denied. Your card protections are provided by your card issuer, and your rights and protections are assured by applicable laws.
No. The current remithome transaction limits are below current government reporting requirements. Government notification is only mandatory for transfers that exceed $10,000. Under some circumstances, however, we may need to provide information to governmental agencies to comply with financial reporting regulations.

Please note that -- to prevent terrorist or money laundering activity -- federal regulations require remithome to crosscheck user and recipient names against a government list of suspicious persons and to report any flagged names to the US government. This cross-checking process happens automatically, however, and remithome user or recipient names that are not on this government list will never be disclosed, unless we believe that a member may be using the account for money laundering or other illegal purposes. Please see our Membership Agreement and our Privacy Policy for more information.

signing up

Visit the website at www.remithome.com and click on the "Sign Me Up" button. It's fast, free, and easy to sign up.
Nothing. Sign-up is absolutely free.
Signing up for a remithome membership account does not take long, especially if you have your bank and/or card account details and recipient information handy. The entire process should take about 10 minutes. When you link a bank account for the first time, remithome must validate the account to protect against fraud. This process usually takes less than 24 hours. remithome must also verify your recipient's bank account if you choose this delivery method, which again usually takes less than 24 hours. If you register a credit or debit card and choose either cash pick-up of Philippine pesos at bank branches or choose to have the money delivered to your recipient's door, you can transfer money right away.
If you were unable to complete the registration process, you may return to our website at any time to continue where you left off. Simply go back to www.remithome.com, log in using the email address and password you previously chose and you will be directed to the registration area. There is no need to re-enter information you have already provided as it is automatically saved in your account.
If you received an error message stating your email address is already registered on our site, it means that your email address is already in use. If you previously registered with, or attempted to register with remithome using this email address, contact remithome Customer Service to reset this email address.
You must be 18 by January 1, 2009 to use the remithome service.
Yes, but you can use any computer as long as it has Internet access. Once you have created your secure account, you may log in from anywhere to schedule transfers.
Yes, an email address is required because all transactions initiated on our website are confirmed via email. Furthermore, your email address serves as your account username.

If you do not have an email address, you can set up a free web-based email account with companies like Yahoo or Hotmail. Once you have created an email address, you can return to the remithome site to register.
A referral code is a combination of letters and/or numbers that you enter at the time of enrollment to let us know how you learned about remithome. You may have received a referral code from a friend through our Tell A Friend program, or you may have received a special offer from remithome.

Referral codes are only valid at the time of enrollment and are for new members only. You can only use one referral code, so if you have received more than one, you will need to choose which one to use. Enter the referral code in the appropriate box at the bottom of the first enrollment page.

transaction information

Bank deposits usually take 2-3 business days, cash pick-up at bank branches generally take 1-2 business days, and door-to-door deliveries are usually completed within 2-5 days of funds availability in your bank account. Please note that transfers initiated at or after 2 PM Pacific Time will be processed the next business day.
With remithome, you can choose the convenience of using your credit or debit card to send money to the Philippines. Credit and debit cards used for Premium Philippine Peso Transfers will be charged immediately. Philippine Pesos can be delivered door-to-door, deposited directly to your recipient’s bank account, or held for cash pick-up at bank branches throughout the Philippines. The transfer fee is $25 to send to one recipient, or $15 per recipient if you send money to multiple recipients in a single transaction. Premium Philippine Peso Transfers are subject to a $500 transaction limit.
A recurring transfer is one where you send the same amount of money to one or more recipients on a regular basis (for example, once a month).
The cities that are included in the Metro Manila delivery area are: Caloocan, Las Piñas, Makati, Malabon, Mandaluyong, Manila, Marikina, Muntinlupa, Navotas, Parañaque, Pasay, Pasig, Pateros, Quezon City, San Juan, Taguig, Valenzuela.
You can view the details of your transaction by logging into your remithome account. Scheduled, recurring, and completed transactions are shown on the "My remithome" page, the first page you see when you log into your account.
If you want to change the amount of a transfer, you will need to cancel the scheduled transaction and then schedule a new one. remithome uses its best efforts to honor any cancellation it receives before 2 PM Pacific Time on the date of the actual transfer. Once the cutoff time has passed, however, that transfer is considered in process and no changes or cancellations can be made. Credit and debit card transactions, once authorized, cannot be changed or canceled.
remithome uses its best efforts to honor any cancellation that is made prior to 2 PM Pacific Time on the date of the actual transfer. Once the cutoff time has passed, that transfer is considered "in process" and no changes or cancellations can be made. Credit and debit card transactions, once authorized, cannot be changed or canceled.
If you wish to cancel your remithome service, please contact remithome customer service directly at customerservice@remithome.com.

updating personal information

To update your email address, log into your account on remithome and click on the "My Profile" link on the Quick Links menu. After updating your email address, click Continue at the bottom of the page and confirm the change. An automated email will be sent to both your old and new email addresses when the email address has been updated. Please note that your email address is always the same as your account username. Changing your email address will also change your username, so you will log into your account with your updated email address.
Your account username is the same as your email address. If you want to change your username, please follow the instructions for updating your email address.
To ensure the security of your password, we do not change your password for you. Instead, we provide an automated process to allow you to change the password yourself.

To change your password, log into your remithome account and click the "My Profile" link on the Quick Links menu. After changing your password, click Continue at the bottom of the page and confirm the change. An automated email will be sent to your email address when the password has been updated.

tell a friend/rewards

Tell a Friend is remithome's referral rewards program that allows current remithome members to earn rewards when they tell their friends about this easy-to-use remittance service. If someone you have told about remithome signs up, enters your Referral Code, and sends money at least once, you will earn $10 in reward credits. You can use your reward credits to pay remithome transfer fees, or you can redeem them for phone cards or gift cards. For more information, please log into your remithome account and click the My Rewards button.