Ask remithome – Sending Money to the Philippines

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The Ask remithome section of our monthly newsletter answers frequently asked customer questions about how to use our service to send money to the Philippines.

Clicking one of the questions below will take you to the Ask remithome section of the newsletter that answers that question.

Transaction Processing at 2:00 PM, Pacific Time

I scheduled a transfer last night and when I checked this morning, it had not been processed. Was there a delay?

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Scheduling and Canceling Transfers

I just canceled a scheduled transfer online, but decided I want to send money after all. Could you please reinstate my scheduled transfer? Also, could you please change the amount to $400 rather than $300?

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Scheduling Transfers in Advance

I see that your service allows me to schedule transfers to be sent on a future date. Why would I want to schedule a transfer in advance? And is there anything I need to know about this feature of your service?

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Scheduling Transfers and Recurring Instructions

I want to send money to my niece when she graduates in March, but I will be out of the country when it’s time to send. And it seems too early to send money now. What can I do? I also want to send $500 to my family every month to cover their household expenses. Is there an easy way to schedule this so that I don’t forget to send each month?

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When to Use a Recurring Instruction

I send money to my family every month. Can I use a Recurring Instruction?

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One-Time Transfers and Recurring Instructions

When should I use a One-Time Transfer and when should I use a Recurring Instruction to send money?

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More Information about Recurring Instructions

Could you give me a brief overview of what I should know about using a Recurring Instruction to send money?

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Sending to Multiple Recipients

I understand that remithome allows you to send money to more than one person at a time. How does this work and why would I want to do this?

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Multiple Recipient Transactions

What are the benefits of sending money to multiple recipients in one transaction? Can I send money to recipients in different parts of the Philippines? What if the recipients want the money delivered in different ways?

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Sending U.S. Dollars

Since my recipient can probably get a higher exchange rate in the Philippines, isn’t it usually better to send U.S. Dollars to my recipient and let my recipient convert the Dollars to Philippine Pesos in the Philippines?

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Using a MasterCard or Visa Credit Card

Your website seems to focus on using a bank account to fund money transfers to the Philippines. But what if I want to use a MasterCard or Visa credit card instead?

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Forgotten Password

I forgot my password. Can you give me my password over the phone?

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Transaction Status

When I log into My remithome account, I see that there is a Status column in the Transaction History section. What do the different Transaction Status terms mean? In particular, does Complete mean something different depending on the delivery method?

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Email Notifications

What kind of email notifications do I receive when I use remithome? Do you notify me when I send money or make changes to my account?

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Required Recipient Bank Account Information

I want to send money for deposit to my recipient’s bank account in the Philippines. What information do I need request from my recipient?

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Recipient Profiles and Nicknames

I only have one recipient, but I want her to be able to receive the money in different ways, depending on her needs. Usually I will want to deposit money directly into her bank account, but sometimes I want the money delivered to her at home instead. And at other times, I may need to have the money available to her for cash pick-up. How can I set up my remithome account so that I have the flexibility to send money using these different delivery methods?

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Recipient Bank Accounts

I have been using remithome to send money to my sister for the past three years. The money has been deposited directly into her Banco De Oro account. She has now closed her Banco De Oro account and has moved to Philippine National Bank. Since my sister’s address and phone number have not changed, why can’t I just edit my sister’s recipient profile and replace the Banco De Oro information with Philippine National Bank information?

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Recipient Contact Telephone Number

When I set up a recipient profile using the Add Recipient feature, it asks for a contact telephone number. My recipient has given me her phone number, but I’m not sure which numbers to enter. Also, I’d like to know what this telephone number will be used for and whether it should be a cell phone or a land line.

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Changing the Delivery Address of your Recipient

I sent a transfer to my recipient yesterday and I just found out that her address has changed. What should I do?

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Delivery Methods

remithome offers three delivery methods: Door-to-Door Delivery, Bank Deposit, and Cash Pick-Up. Which delivery method is best for me?

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Bank Deposits to All Major Banks in the Philippines

I see that your service allows me to make deposits to “all major banks in the Philippines”. So I want to know which banks are considered to be “major banks” and how do I know if my recipient’s bank is on the list?

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Cash Pick-Up

How does Cash Pick-Up work? In particular, where does my recipient pick up the money, what kind of ID does she need to bring, and who will notify her?

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A Cash Pick-Up Guide (for Recipients in the Philippines)

I need to send money using your Cash Pick-Up delivery method because my recipient doesn’t have a bank account and she lives in a remote area of the Philippines. Do you have a guide that would help her understand your Cash Pick-Up process?

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Making Donations to an Organization

How can I use remithome to send money to organizations in the Philippines involved in disaster relief? Your Add Recipient page seems to be set up to send money to individuals

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Sending Payments to Businesses and Organizations

I already use remithome to send money to my family in the Philippines, but what if I also want to send money to a business or an organization? Your Add Recipient page asks for First Name and Last Name, which doesn’t really apply to a company or other type of organization. Is it even possible to send a business payment through remithome?

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Paying Outsourced Personnel in the Philippines

I own a small business and need to pay 20 people in the Philippines twice a month. Why should I use remithome?

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Making it Easy to Pay Multiple Recipients

My business needs to pay 50 employees in the Philippines each month. How can I set up my remithome account to make it easier?

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Setting Exchange Rates

Your website says that you offer one of the highest exchange rates of any online remittance service. How do you set your Philippine Peso/U.S. Dollar exchange rate? Is the exchange rate I see on your website the rate I will get when I send money? And how do I compare your exchange rate with those of other online remittance services?

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Converting U.S. Dollars to Philippine Pesos

I often schedule my transfers months in advance so that I don’t forget to send money to my family. However, sometimes the exchange rate is lower at the time the money is sent, so my family gets fewer pesos. Is there something I can do about this?

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Remittance Rewards Program

When I login to my remithome account, I see Bonus Points and Fee Rewards. What’s the difference?

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Remittance Rewards & Multiple Recipient Transactions

How does your Remittance Rewards Program work with Multiple Recipient Transactions? Do I get Bonus Points for every recipient in the transaction?

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Tell A Friend Referral Program

I really like using remithome and always recommend it to my friends and co-workers. Now I’ve heard that I can actually earn rewards for making referrals. How does that work?

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Business Days

Your website often mentions Business Days. What is a Business Day and why is it important for me to know? Also, is there a difference between U.S. Business Days and Philippine Business Days?

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Philippine Holidays and Remittance Deliveries

I know that there are a lot of holidays in the Philippines, especially around Christmas, New Year’s, and Holy Week. How does this affect deliveries of my remittances?

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Linking to remithome’s Facebook page

I see that remithome now has a Facebook page. What’s it for and how should I use it?

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Mobile Access to Your remithome Account

I travel a lot and often don’t have access to a computer. Is there any other way to check the status of my transactions or send money through my remithome account?

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Website Navigation (Part 1)

The remithome website has a lot of information! Could you give me a brief overview of your website and some tips on how to navigate the site to find what I need?

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Website Navigation (Part 2)

Now that I have activated my remithome Membership Account, how do I login and use your website to send money to the Philippines?

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RemitHome Gift Shop

I see that you have links to RemitHome Gift Shop on the remithome website (www.remithome.com). What is RemiHome Gift Shop and how is it related to your remittance service?

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RemitHome Gift Shop Merchandise

I visited RemitHome Gift Shop last month to send a Christmas gift to my family in the Philippines and noticed that all your gifts are from Rustan’s, which is the premier department store in the Philippines. That’s like only having goods from Nordstrom’s and Neiman Marcus, and what I was actually looking for was items from the Philippines version of Costco. Are you planning to expand your selection to include less exclusive suppliers?

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