The Ask remithome section of our monthly newsletter answers frequently asked customer questions about how to use our service to send money to the Philippines.

Clicking one of the questions below will take you to the Ask remithome section of the newsletter that answers that question.

Scheduling and Canceling Transfers

I just canceled a scheduled transfer online, but decided I want to send money after all. Could you please reinstate my scheduled transfer? Also, could you please change the amount to $400 rather than $300?

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Scheduling Transfers and Recurring Instructions

I want to send money to my niece when she graduates in March, but I will be out of the country when it’s time to send. And it seems too early to send money now. What can I do? I also want to send $500 to my family every month to cover their household expenses. Is there an easy way to schedule this so that I don’t forget to send each month?

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When to Use a Recurring Instruction

I send money to my family every month. Can I use a Recurring Instruction?

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One-Time Transfers and Recurring Instructions

When should I use a One-Time Transfer and when should I use a Recurring Instruction to send money?

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More Information about Recurring Instructions

Could you give me a brief overview of what I should know about using a Recurring Instruction to send money?

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Sending to Multiple Recipients

I understand that remithome allows you to send money to more than one person at a time. How does this work and why would I want to do this?

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Multiple Recipient Transactions

What are the benefits of sending money to multiple recipients in one transaction? Can I send money to recipients in different parts of the Philippines? What if the recipients want the money delivered in different ways?

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Sending U.S. Dollars

Since my recipient can probably get a higher exchange rate in the Philippines, isn’t it usually better to send U.S. Dollars to my recipient and let my recipient convert the Dollars to Philippine Pesos in the Philippines?

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Forgotten Password

I forgot my password. Can you give me my password over the phone?

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Transaction Status

When I log into My remithome account, I see that there is a Status column in the Transaction History section. What do the different Transaction Status terms mean? In particular, does Complete mean something different depending on the delivery method?

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Email Notifications

What kind of email notifications do I receive when I use remithome? Do you notify me when I send money or make changes to my account?

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Recipient Profiles and Nicknames

I only have one recipient, but I want her to be able to receive the money in different ways, depending on her needs. Usually I will want to deposit money directly into her bank account, but sometimes I want the money delivered to her at home instead. And at other times, I may need to have the money available to her for cash pick-up. How can I set up my remithome account so that I have the flexibility to send money using these different delivery methods?

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Recipient Bank Accounts

I have been using remithome to send money to my sister for the past three years. The money has been deposited directly into her Banco De Oro account. She has now closed her Banco De Oro account and has moved to Philippine National Bank. Since my sister’s address and phone number have not changed, why can’t I just edit my sister’s recipient profile and replace the Banco De Oro information with Philippine National Bank information?

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Recipient Contact Telephone Number

When I set up a recipient profile using the Add Recipient feature, it asks for a contact telephone number. My recipient has given me her phone number, but I’m not sure which numbers to enter. Also, I’d like to know what this telephone number will be used for and whether it should be a cell phone or a land line.

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Delivery Methods

remithome offers three delivery methods: Door-to-Door Delivery, Bank Deposit, and Cash Pick-Up. Which delivery method is best for me?

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Cash Pick-Up

How does Cash Pick-Up work? In particular, where does my recipient pick up the money, what kind of ID does she need to bring, and who will notify her?

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Making Donations to an Organization

How can I use remithome to send money to organizations in the Philippines involved in disaster relief? Your Add Recipient page seems to be set up to send money to individuals

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Paying Outsourced Personnel in the Philippines

I own a small business and need to pay 20 people in the Philippines twice a month. Why should I use remithome?

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Setting Exchange Rates

Your website says that you offer one of the highest exchange rates of any online remittance service. How do you set your Philippine Peso/U.S. Dollar exchange rate? Is the exchange rate I see on your website the rate I will get when I send money? And how do I compare your exchange rate with those of other online remittance services?

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Tell A Friend Referral Program

I really like using remithome and always recommend it to my friends and co-workers. Now I’ve heard that I can actually earn rewards for making referrals. How does that work?

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Business Days

Your website often mentions Business Days. What is a Business Day and why is it important for me to know? Also, is there a difference between U.S. Business Days and Philippine Business Days?

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Website Navigation (Part 1)

The remithome website has a lot of information! Could you give me a brief overview of your website and some tips on how to navigate the site to find what I need?

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Website Navigation (Part 2)

Now that I have activated my remithome Membership Account, how do I login and use your website to send money to the Philippines?

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